Dynamics 365 & CRM

Microsoft Dynamics 365 & Power Platform

We implement, customize, and optimize Dynamics 365 across Sales, Customer Service, Finance, and Field Service — with Power Platform integrations built around your actual operations.

Dynamics 365Power PlatformPower AutomatePower BICRM
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Dynamics 365 Configured Around Your Business — Not the Other Way Around

Microsoft Dynamics 365 delivers significant value when correctly implemented — and significant frustration when it isn't. The difference is almost always in the quality of the consulting, not the platform itself.

Zhoton's certified Dynamics 365 consultants have implemented across every major module. We configure solutions to match your actual business processes, provide proper training, and stay engaged post-go-live to ensure adoption and long-term value.

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Key Business Benefits

  • Faster Sales Cycles: Streamlined pipeline management and AI-guided selling accelerate time to revenue.
  • 360° Customer View: All interactions, cases, and history in one place — enabling personalized, informed service delivery.
  • Operational Efficiency: Automated workflows eliminate manual handoffs and reduce process cycle times across departments.
  • Real-Time Visibility: Power BI dashboards connected to live Dynamics data give leadership the visibility to act fast.
  • Reduced IT Dependency: Power Platform's low-code tools let business users build and modify apps without raising IT tickets.

Our Dynamics 365 & CRM Services

Practical, outcome-focused engagements designed around your business — not generic toolkits.

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Dynamics 365 Sales

Lead and opportunity management, pipeline forecasting, AI-powered sales insights, Outlook and Teams integration — configured to your sales process, not a generic template.

D365 SalesSales HubTeams
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Customer Service & Field Service

Case management, SLA configuration, omnichannel routing, field service scheduling, and mobile workforce apps — designed around how your service teams actually work.

D365 Customer ServiceField ServiceOmnichannel
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Finance & Supply Chain

General ledger, AP/AR, procurement, inventory management, and financial reporting — implementing Dynamics 365 Finance and Supply Chain for organizations that need robust ERP capabilities.

D365 FinanceSupply ChainERP

Power Platform Solutions

Custom business applications with Power Apps, complex workflow automation with Power Automate, strategic dashboards with Power BI, and intelligent chatbots with Copilot Studio — extending Dynamics capabilities.

Power AppsPower AutomatePower BI
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System Integration

Connecting Dynamics 365 to your existing ERP, e-commerce, finance, and third-party systems using Azure Integration Services, Dataverse APIs, and custom connectors — creating a unified data picture.

DataverseAzure IntegrationREST APIs
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Health Checks & Optimization

Already on Dynamics 365 but not getting the value you expected? We assess configuration issues, clean up technical debt, and optimize your implementation — without starting over.

Health CheckOptimizationMigration

Technologies & Platforms

Certified hands-on expertise across the tools that power modern enterprise IT.

Dynamics 365 SalesD365 Customer ServiceD365 Field ServiceD365 FinanceD365 Supply ChainPower AppsPower AutomatePower BICopilot StudioMicrosoft DataverseAzure Integration ServicesAzure API ManagementMicrosoft TeamsSharePointOutlook

How We Deliver

01

Discovery

Deep dive into your environment, goals, and constraints.

02

Assessment

Architecture review and precise scoping with cost estimates.

03

Design

Tailored solution with defined milestones and deliverables.

04

Execution

Agile delivery with weekly updates and transparent reporting.

05

Support

Post-launch support, knowledge transfer, and optimization.

Common Questions

How long does a Dynamics 365 implementation take?

A focused Sales or Customer Service implementation typically runs 8–16 weeks. Finance and Supply Chain implementations are more complex and usually span 4–9 months depending on scope, integrations, and data migration requirements.

We already have D365 but it's not working well — can you help?

Yes — this is one of our most common engagements. We assess the current implementation, identify root causes of friction, and can remediate configuration issues and improve adoption without starting from scratch.

Do you provide end-user training?

Yes. Every implementation includes role-based end-user training and documentation. User adoption is the most reliable predictor of Dynamics ROI — we take it seriously.

Ready to Get Started?

Talk to one of our certified experts — no obligation, just a genuine conversation about what's possible for your organization.